TERMS & CONDITIONS
TERMS & CONDITIONS
The rich variety of flowers and plants available throughout the year is something our store is famous about. You should take under serious consideration anyway the fact that availability of flowers and plants is affected by factors like bad weather conditions or diseases, or simply season of production of each flower etc.
Choices from the available categories (photograph, code, and price) are created from our creation department exactly the same as the corresponding samples and are delivered directly from our shop to all Attica-Athens area destinations.
Yet, in cases that some of the flowers or plants are not available in the market or out of stock ,we keep the right as to "deviate" from the sample in means of colour and flowers or plants choice, as long as we provide our customer with a relative product of the value paid. If you do not wish such alterations please state it clearly in the remarks field of the order form, so in case we cannot provide the exact item we shall simply notify you about it and refund your money. If no remarks are stated in the order form it means that we keep our "deviation right"
Orders with destinations other (than Athens-Attica) cities of Greece and abroad are forwarded to cooperative flowershop - florist in the corresponding delivery area, who is obliged to carry out the order exactly for the price and to approach in the best possible way the style and kind of flowers or plants. In all these cases "deviation right" is definite and we do not refund or accept complaints about alterations, as long as flowers or plants delivered were in good condition and of the value paid.
You do have the ability to suggest the colours of your preference for any proposed arrangement without changing the style of it.
Remarks concerning colour or flower preferences shall be submitted in the corresponding remarks field available in the order form or sent to us with a separate e-mail. We will do our best to fulfil your special taste demands.
Bought candles, balloons and other accessories available in the corresponding categories can be fitted harmonically to any of the arrangement of your choice.
Using www.flowershop.gr website services means that you fully agree with the above terms and conditions.
As well that you fully agree with the following information And terms, which are being displayed in our webpage under the following titles :
ORDER CANCELLATION - REFUND - DELIVERY CONFIRMATION - CLAIMS
• You do have the ability to cancel an order the latest (1) one day before the delivery date. In this case we refund the whole amount you were charged.
• No cancellation accepted and no refund issued for orders that are being placed one day for same day delivery. The reason is that upon we receive an order we proceed immediately in preparing the corresponding product ,so that in the event of a cancelation it is impossible to have the flowers used back in place without some relative damage. So please keep it clear that even if the last minute you decide not to send the flowers , then we might not send them but you are charged as an ordinary order.
• No cancellation accepted and no refund issued for orders that are being placed with destination "Other cities of Greece" (outside Attica Area) and "Abroad ".Reason is that we do forward the order upon receiving it immediately to our network member and from there it is forwarded to the closest to the destination network florist for delivery. So regardless timing such an order may be cancelled and probably not sent but there is no refund back.
• Delivery confirmation proof is the recipient’s signature on the corresponding order form. Though there are cases where other persons might sign the document. Such places would be hospitals, hotels, cemeteries, companies etc were practically our delivery department does not reach the final recipient. Flowers are used many times or sent also mostly from one person to another. There are cases where the recipient refuses to sign or does not wish to receive the flowers sent. For these and other instances experienced until now a non existence of a signed order delivery document is never a reason that someone (sender) would deny payment of the order itself.
• Claims are accepted only the same day of the delivery date and not later on. Claims are applied by the sender (customer who has paid for it and not from the recipient of the ordered item/s) in written (fax or e-mail). If a claim is placed we immediately check the product at the point of delivery and if we also consider it false or non quality excellent we replace it without any objection. Customer may even ask for a full refund. In that case product has to be returned to us or collected by our stuff in its initial form and original packaging without any damages that may have been caused by recipient.
Using www.flowershop.gr website services, means you fully agree with the above terms and conditions.
www.flowershop.gr is committed to protecting your privacy. This privacy statement discloses what information we gather about you when you visit the www.flowershop.gr Site and describes how we use that information. Our policy is to keep the personal information we receive from our Site completely confidential and use it solely for internal purposes. We will not share your personal information with any other parties. We are not also responsible for the usage terms of your personal data adopted from the banks or other organizations implicated during a transaction (payment) process. We do not also guarantee the continuous and without any problems (technical nature), operation of this electronic shop and we are not responsible for any kind of inconvenience caused by the temporarily non operation of this site and electronic shop due to technical reasons.
Collection of your Personal Information
The personal information we collect may include your name, title, company or organization name, e-mail, phone. We may collect certain information about your visit, such as type of browser you use, the date and time you access the Site, the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our Site. This information is used to help improve the Site and administer the Site.
Use of your Personal Information
The personal information collected on this Site will be used to provide the services you have requested. We may use your personal information to provide you with important information about the product or service that you are using, including critical updates and notifications. Additionally, we may send you information about other www.flowershop.gr products and services.
Policy alteration announcement
If you have any questions about this Privacy Statement or concerns about the way we process your Personal Data, please contact us using the Contact Us form.
Secure on line transactions with credit cards.
Secure On Line Transactions "VERIFIED BY VISA" & "MASTERCARD SECURE CODE"
For additional safety concerning electronic transactions with credit cards these are processed through ProxyPay Secure Online Payment of Eurobank or Secure On Line Transactions "VERIFIED BY VISA" & "MASTERCARD SECURE CODE"Winbank (Piraeus Bank) & Alpha Bank. In this way during the process of a purchase with credit card client is automatically transferred to a secure server in ProxyPay Secure Online Payment of Eurobank or Winbank or Alpha depending on his choice of method of payment(Eurobank credit card or Winbank or Alpha credit card payment) while placing the order.
All data transferred electronically from the client to ProxyPay Secure Online Payment of Eurobank or Winbank or Alpha, as well as their transfer from the bank to VISA, MASTERCARD or AMEX are covered by SSL-128 bit ctyptografic. Eurobank & Alpha system supports and accepts VISA, MASTERCARD,MAESTRO DINERS & AMEX (of all banks) while Winbank supports and accepts only VISA, MAESTRO and MASTERCARD (of all banks) . In all these cases credit card details are not saved anywhere but are simply used for checking and paying during the transaction.
So all transactions with Flowershop.gr using credit cards are completely secure.
Order - Payment - Delivery Information
All items chosen and purchased from our on line shop are gathered in the available shopping basket. Flowers, flower arrangements, plants and plant arrangements are delivered from our shop to broad Athens area and from cooperative florists partnerships to any other destination in Greece and abroad.
Same day delivery for any order received by 16:00H local. Orders that come in later are delivered next day.
We do have the ability to deliver during "night" after 22.00H when our physical store close. Special agreement to be made for special delivery occasions (night etc.).
Night & Special Delivery Orders Terms & Conditions
*Minimum purchased item value 100,00€ (summing not applied)
*Webshop offers not valid for these instances. (offers=discounted items)
*All webshop items are surcharged by +75%. (on the initial price_not the discounted one_)
*Customer is responsible to provide courier way for delivery and pay the extra cost. (Usually Taxi Service). If not possible then we shall make efforts as to if possible deliver using our own transport vehicles. Cost will be examined.
*Customer has to pay off all costs and charges prior delivery.
*Previous contact with our shop in order to define matters such as exact destination, time etc.
Valentine’s, Mother's Day and other big celebrating name days.
Guaranteed delivery for these days for all orders received until one day earlier !!! All others placed on the same celebration day are considered "open" and we do reserve the right to deliver even one day later. Deliveries start (1) "Day" earlier in order to anticipate a high order volume. Mind that due to extremely heavy schedule on such days telephone contact may not be supported. We urge all our customers to act prompt and place their orders one day in advance.
Delivery Charges - Payment Methods
No extra charge for local orders delivered to Nea Smirni. For all other destinations in Athens suburbs as well as Rest of Attica Region where we also deliver, an extra delivery charge is applied. This charge is shown during the order process when you fill in the final shipping address details, by choosing the correct State -Area from the available scroll down menu in the order form.(or click on the estimate SHIPPING COST button next to the van figure, when in shopping cart).
Delivery charges are automated and reduced as value(s) of purchased item(s) increase.
It is very wise though and we do propose our customers to contact our sales and shipping department as to examine further reduce or even zero delivery expenses. This happens only when we have the possibility to combine shipments.
Lately , due to the critical economical circumstances, we have readjusted our delivery price list charges.New, reduced, true and competitive prices that reflect to reliable and trustworthy service."Mind that nothing is free... so have an eye open when offered free delivery charges! In most cases they are included in the item's price. Meaning that at the end you get something smaller than what actually purchased.
Minimum purchase order is 10,00euro.
Orders with destination other cities of Greece and abroad have to exceed the amount of 60,00euro (net order value). In such cases simply buy items that are priced above this value. Our system will automatically charge an additional 10,00 euro handling cost, for orders with destination major Greek cities and 30,00 euro for orders with destination abroad. Special agreement (upon previous telephone contact with our shop) to be made for orders with destination not major Greek cities but other places like villages etc. in Greece.
Extra options accessories products like teddy bears, chocolates, balloons, cards etc are optional for delivery to destinations Rest of Greece and Abroad. We shall of course try with our contact florist to comply but in case they don't have availability of the above items, then the value paid for them will be added in the main ordered item's value.(thus sending more flowers etc.)
Filling all order form fields is mandatory with true information Name, Address , Telephone, etc. (especially the shipping address where name and telephone is very important).
Telephone contact prior deliveries, has to be established always !!!
Purchasing items using your Visa, Mastercard, AMEX and DINERS credit cards (of any issuer bank) proceeds automatically in totally secure bank environment of EUROBANK or PIRAEUS BANK (WINBANK) or ALPHA BANK.
EUROBANK supports and accepts VISA, MASTERCARD, MAESTRO credit cards of all banks while WINBANK supports and accepts only VISA, MAESTRO, MASTERCARD of all banks and ALPHA supports and accepts VISA, MAESTRO, MASTERCARD, DINERS & ΑΜΕΧ of all banks .
So it is up to your choice while placing your order which of the three methods of payment (all secure) you prefer. CREDIT CARD (EUROBANK) or CREDIT CARD (WINBANK) or CREDIT CARD (ALPHA).
Telephone - off line - bank payment - payment orders are accepted.
Telephone credit card payment orders , call us direct 0030-210-9319884 having available the credit card nr, expiration date & cvv nr.
In these cases you will have to:
• Telephone (bank payment) - Bank payment e-mail us [email protected]_ the bank deposit copy. You can find our available bank accounts if you select these payment methods during your order.
Or simply you can use one of the following bank accounts.
ALPHA BANK: 116-002101-176043 or IBAN: GR23 0140 1160 1160 0210 1176 043 BIC: CRBAGRAA
EUROBANK: 0026-0033-25-0100580385 or IBAN: GR86 0260 0330 0002 5010 0580 385 BIC: ERBKGRAA
PIRAEUS BANK: 6727-113839-642 or IBAN: GR34 0171 7270 0067 2711 3839 642 BIC: PIRBGRAA
ALPHA BANK: 365002101103344 or IBAN: GR39 0140 3650 3650 0210 1103 344 BIC: CRBAGRAA
Account holder name KOLOVOS DIMITRIOS
After that please e-mail us a notification of the deposit to [email protected]
• off line (all cards) e-mail us photocopy of the credit card itself both sides with signature. Copy of the identity card or passport of the credit card holder to prove it is the same person.
• In all cases you e-mail us [email protected]_ a signed plain order form with all details which can be sent from us to you by e-mail .
Pay pal payment availability.
Confirmation e-mail shall be sent for every order submitted.
Thank you for your interest.